Refunds are available for all full priced items, items must be returned within 21 days of receipt for a refund. Any received thereafter may be declined.
Items must be returned in their original condition including ALL tags and must not have been worn. We will credit your original method of payment within 10 working days of return of your item minus the original shipping charge.
If you received free shipping on your original order, $10 will be deducted from your refund ($15 for international orders) to cover the original shipping expenses.
Items reduced to 50% off or more are final sale and cannot be returned or exchanged. All other sales items can be exchanged or a credit note issued.
All full price items purchased during a sale period will be eligible for a exchange or credit note. No refunds will be accepted
Swimwear and Intimates must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place.
The cost of the return shipping is at the customer’s expense and is non- refundable.
How to return?
Send your purchase back to us within 14 days from the date your parcel was delivered. You will need to enclose a copy of the return form (click here). Head to your local post office and post your returning parcel to:
FRIEND OF FRANKI
Shop 3 / 175 King William Road
Hyde Park, SA 5061
Friend of Franki highly recommends that you return your parcel with registered post, this way you can track your parcel and make sure that it reaches us safe and sound. When your parcel arrives we will contact you and refund your order within 10 business days. It may take up to 3-4 business days for your account to be credited. Friend of Franki will not accept returns on worn, damaged or items that are not in a resalable condition.
If you receive a damaged or faulty item, please email us at firstname.lastname@example.org with photos, your order number and details of the fault and we will endeavour to arrange a replacement, repair or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Shipping costs are non-refundable.