Posted 12.01.2022 

Retail Store Manager

The Friend of Franki team is looking for a vibrant, organised and dedicated leader to join our team, as a full-time retail store manager of our Hyde Park boutique.  


Job Description

  • Ensure smooth running, managing and supporting the retail team
  • Provide an exceptional customer experience
  • Maintain inventory levels
  • Maintain a clean and well-presented store and back room at all times
  • Complete store VM on a weekly basis and maintain daily
  • Build ongoing rapport and relationships with customers
  • Lead regular stock take  
  • Staff training and mentoring
  • Participating in recruiting, interviewing and conduction performance evaluations of boutique staff
  • De-escalate and follow up customer complaints and concerns
  • Have an excellent understanding of the Friend of Franki brand and story
  • Have a thorough understanding of each collection including styles, fabric fits, materials etc
  • Strive to meet and exceed sales targets and implement a strategic plan to ensure they are met


Our Dream Candidate

  • A minimum of 2 years’ experience in a leadership/management role within a retail store
  • Self-motivated attitude with a desire to succeed and grow within our company
  • High level of organisation, efficiency, accuracy and attention to detail
  • Passion for providing excellent customer service
  • Strong understanding of sales and customer service techniques
  • Demonstrate key leadership qualities


Position Details

Full time position 37.5hrs/per week (Tuesday – Saturday)

Located at Hyde Park 5061

Please send cover letter and resume to